See what are customers say

Service Overall rating: ★★★★★ 4.9 based on 46 reviews
5 1
★★★★★
5 5 1

Awesome!!!

I went into Floors Direct on Labor Day to just look at the different flooring options for my kitchen. I was greeted with a lot of enthusiasm, help and knowledge by Zack! He not not answered all of my "stupid" questions, but also gave me some very good ideas on what kind of flooring to look at for the area that I needed it for. I was very impressed with his knowledge and passion for what he does and also had the confidence to buy my flooring from him as I knew that he was sincere in telling me the pros and cons of everything that I was looking at. And then it came time for installation day.....I called Zack the day before the scheduled install to put it on hold to possibly see if I could have had it done any cheaper. Needless to say, Zack talked me off the ledge and reminded me of a bad experience I recently had by trying to go a "cheaper" route. I went ahead and had Nole and his guys do the install and I have not been sorry!!! Awesome experience all the way around!!!! I would very highly recommend Floors Direct!!!
★★★★★
5 5 1

vinyl plank floors

Scott was very helpful in assisting us to pick out the right flooring for our home. He immediately understood what we were after in a floor covering and we are so happy with the product! Clint and Roxy installed the floors for us - they were very professional and did a fantastic job! Wish they could take care of all our contracting needs!! A huge thanks to all of you!!
★★★★★
5 5 1

Prompt Installation

Floors direct did an excellent job installing the carpet. They were quick to accommodate our quick deadline and all our questions on the product. Terry was kind, courteous and prompt. The carpet looks beautiful! Thank you Floors Direct!
★★★★★
5 5 1

Excellent Experience

Megan was so easy to work with and super professional. She helped us choose a carpet that was durable, easy to clean and affordable. The installer was on time and did an outstanding job on a set of stairs that couldn't have been easy. We will definitely recommend Floors Direct and Megan to all our friends and family.
★★★★★
5 5 1

Last Minute Small Job Done Beautifully, Easy.

I bought a new house, then realized the carpet in the master bedroom was not acceptable. Was referred to Floors Direct by my long-time carpet cleaner (Green Cleaning Solutions). Picked out an in-stock piece, great price, they got it in before my move! Such a relief. Dave was my installer - professional, pleasant, very skilled, fast and tidy. Great experience!
★★★★★
5 5 1

Helpful, Friendly Service

Shane & Lisa helped us pick out all our flooring for our new house. They offered great insight when we were unsure of a decision, and patient when we changed our minds. Very helpful, friendly service!!
★★★★★
5 5 1

Great Service From Jessica!

Jessica at the Clive location was great to work with. She is extremely knowledgeable and responsive. I will definitely purchase flooring from her again!
★★★★★
5 5 1

Great Service!

Jaci was very responsive in helping me with the ordering. Nick & Zack were quite efficient at installing our floor. Good service.
★★★★★
5 5 1

Excellent Products and Service

There are few parts of the build process that are stress-free but working with Shane and Lisa was just that. Not only did they make the selection process easy but the installation was superb as well! We consistently get compliments on the products we chose from Floors Direct. And, their pricing was excellent as well!
★★★★★
5 5 1

Great Experience

I had no prior experience with picking out flooring and was concerned that the process would be overwhelming. However, Alison made the process simple, smooth and quick. The entire experience - from deciding on the type of floor to the installation - was great! I am very happy with the customer service and product, and will be recommending Floors Direct in the future.
★★★★★
5 5 1

Bathroom Tile/Flooring Excellent Work

Floors Direct installed wood floors and tiled my bathroom. The workmanship was excellent. I really appreciate the attention and detail provided by my service representative. Kept me informed, stepped my through the process and provided information to questions I didn't know to ask. Will definitely use again.
★★★★★
5 5 1

Competitive Prices And Easy To Work With!

Best flooring purchase experience to date! We were able to outfit our recently purchased home with new flooring throughout with high quality products and stay in budget.
★★★★★
5 5 1

Odd Floor Plan Done Beautifully

Going the Costco route was ideal for us. Communication was spot on as well as professionalism.
★★★★★
5 5 1

Great Process From Shopping To Install

Having had a few projects done recently, we were learning it takes a great deal of effort to avoid vague cost & timing estimates, good but not great work, poor follow up, etc. The process at Flooring America was happily different. The sales person very quickly identified multiple choices within our budget, preferences and project limits, measuring was quick & accurate, quote was clear, scheduling was easy, installer was on time & did fantastic work quickly. We will start here again next time we need flooring.
★★★★☆
4 5 1

Happy Customer!

I worked with Shane to replace the flooring on my main level. He was knowledgeable, professional, and very helpful! He was always available for questions and followed up quickly. I love the product and have had nothing but complements on the finished product!
★★★★★
5 5 1

Would Use Again

From the ordering to the install, everything went perfectly. Love my carpet and will definitely use Floors Direct again!!
★★★★☆
4 5 1

Great Service

Have recommended to Tim and Kelly Lynn to check out Floors Direct.
★★★★★
5 5 1

Great Experience

Lisa Redlinger and her team made our basement repair so much easier. She was willing to work with us and got us beautiful flooring under budget. Installation was quick and the results are beautiful.
★★★★★
5 5 1

Great Service

Lisa did a great job of helping us chose the perfect carpet. She was patient and helpful! Installation was quick, professional and looks great. I would highly recommend working with Lisa and Floors Direct.
★★★★★
5 5 1

Amazing Service

Allison was a great person to work with when picking out our flooring and carpet. Everything looks beautiful in our house. Installation was good too.
★★★★★
5 5 1

Wonderful All Around Service

Andy was a great person to work with when picking out our flooring. He wasn't pushy and was fun to be around. He made the experience enjoyable. The installer did a wonderful job, even ending a day early!
★★★★★
5 5 1

Single Room Project

Friendly, timely and professional. Showroom was very helpful in assisting with all the options.
★★★★★
5 5 1

Bonnie Is Amazing!

They helped us find the perfect carpet to prepare our house to sell. They were fast and helped a ton!
★★★★★
5 5 1

Talented Designer And Great Product

We built a new house and Alison Gaskell was by far the best sub contractor we worked with! We have a beautiful finished product, Alison helped us pick out all of the flooring (tile, carpet, and wood): tile for the bathroom showers, and kitchen backsplash; quartz and marble countertops; and blinds! Not only was she pleasant and professional to work with, she kept the crews on schedule, enabling the finished time line to actually stay on track!! We have and would recommend Alison and Floors Direct to anyone!
★★★★★
5 5 1

Wonderful Experience!

Mike and Jerry provided a wonderful experience when purchasing and installing hardwood floors. Friendly and extremely knowledgeable, with an amazing selection of products at good prices. Best place in town to shop for flooring.
★★★★★
5 5 1

Satisfied Customer!

We worked to get carpet and wood floor installed in our newly purchased house. Both products were great quality and look fabulous! Installation was timely for our needs and we most appreciated the great service and frequent communications from Danny Miller.
★★★★★
5 5 1

Kimberley

I had laminate installed in our kitchen, dining room, living room and hallway. It looks beautiful.
★★★★★
5 5 1

Great People And Great Service

Installed new carpet in hallway and bedrooms and lament in kitchen and bathrooms. I gave my salesperson an idea on what I was looking for and they did a great job helping me decided on what would look good and what to go with. Very happy with the service and install.
★★★★★
5 5 1

Carpeting

I used them for replacing flooring in my new home Jess was fantastic and the installation went great with excellent work as well
★★★★★
5 5 1

Attention To Detail

I worked with Alison, she is a rockstar. Great response time and very thorough. She made this easy.
★★★★★
5 5 1

Satisfied Customer

Did an excellent job of laying tile & carpet in our new house. They were knowledgeable & professional.
★★★★★
5 5 1

Highly Recommend!

Floors Direct had far better customer service than the competitor flooring companies and loved that we were greeted immediately upon walking in the store. The (staffed) Interior Designer narrowed down our selection and we had a representative taking on-site measurements the very next day. We purchased approximately 1500 Sq ft of carpet, 800 Sq ft of hardwoods and 500 of tile, all of which were also installed by FA. Not only did someone from the store call the day before to confirm installation, but the contractor was actually early when he showed up. The quality of our amazing floors almost surpassed the overall, excellent experience we had. If only the rest of our remodel had been this seamless?! Highly recommended and would give more than 5 stars, if possible.
★★★★★
5 5 1

Very Friendly

Rudy did the tile work for my master bath remodel. He was very knowledgeable and prompt. Always left a clean work area. Was very happy with the work and finished project, just wish I would have done it sooner!
★★★★★
5 5 1

Great Product And Service

Had carpet installed in family room, stairway, and hallway. Very pleased with the product and installation. Sales rep very nice.
★★★★★
5 5 1

Great Service And Excellent Work

I got a quote from the store over a month ago with Scott(whom I believe is the manager) Upon return to finally purchase and install, he not only remembered me by name but also provided some insight on the best product and personal touch on what will be the best product for me. He spent the time educating us on the product differences. Both installations went well and we are happy of our choice in product and service. Thank you for the warm service Scott!!!
★★★★★
5 5 1

Great Experience From Beginning To End!

Our salesman was so helpful in picking out our carpet and the installation was perfect! Thank you!
★★★★★
5 5 1

Quality And Service

We have used Flooring America before. Our recent experience found us happy with carpet quality and excellent service from sales people and the installer.
★★★★★
5 5 1

Great Value And Quality

Recently purchased flooring at FD and had them imstall. The installers, Jerry and John, did a fantastic job. And Jessica in the office was great to work with.
★★★★★
5 5 1

Product Great And The Installation Quick & Prof.

Easy to work with, product great, and adaptable to customer needs.
★★★★★
5 5 1

Great Service Through The Whole Process

Overall had great experience. Very helpful in helping me pick out carpet and tile.
★★★★★
5 5 1

What Took Me So Long?

I had horribly stained old (25 yrs) carpet in a family room area. Haas originally ordered carpet but changed my mind and was able to get wood laminate. Installation happened on a big snow storm day, but the professional attitude and quick install amazed me and was so well done. Highly recommended!!
★★★★★
5 5 1

Great Experience!

Our sales rep was great to work with! He is very knowledgeable about flooring products and installation. Everybody went the extra mile to ensure we received quality products and workmanship. They worked around our schedule and displayed honesty and integrity in their dealings with us. We believe we received quality products and installation and are very happy with the laminate flooring, carpet and vinyl we had installed. The installers were top-notch, and also displayed integrity in dealing with us. They did a great job cleaning up after the installation was completed. We were very happy with the whole experience and plan to work with this store and sales rep again on future projects. We have already recommended this store to friends and highly recommend the store to anyone needing flooring.
★★★★★
5 5 1

Great Service And Excellent Work

I got a quote from the store over a month ago with Scott(whom I believe is the manager) Upon return to finally purchase and install, he not only remembered me by name but also provided some insight on the best product and personal touch on what will be the best product for me. He spent the time educating us on the product differences. Both installations went well and we are happy of our choice in product and service. Thank you for the warm service Scott!!!
★★★★★
5 5 1

Great Service And Very Helpful

We really love our new flooring. It is really unique and easy to do. Completely transformed our home for the great look we were going for. - Thanks for taking the time to share your review!
★★★★★
5 5 1

Great Experience

We had great service. The flooring came in on time. Very nice people to work with.
★★★★☆
4 5 1

Easy To Work With

Easy to work with and salesmen did a great job. Can't wait to see the finished product. Thank you.